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What should you do when your Charleston home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system protects your property – and your family – against the multitude of risks you may face, like break-ins, fire, and carbon monoxide leaks. Although your home might be prepared, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Charleston home alarm system goes off? The sound of an alarm is likely to be shocking, disorienting, and could cause panic. Your best bet is to stay composed and follow these straightforward suggestions.

Steps to Take If Your Home Alarm System In Charleston Sounds

It’s a situation no one desires to be in, but it’s also the reason why you put in a home alarm system from the outset. You’re woken up in the wee hours of the morning with the unmistakable sounding of an alarm after one of your sensors has been activated. So what should you do?

  1. Stay calm. This is easy to say but harder to do when your home security alarm is blaring, and your heart is pounding. But keeping yourself calm is the most effective way to appraise what’s going on. Avoid the impulse of trying to manage the emergency alone and let your monitoring professionals and first responders carry out their job.
  2. Attend to your family. Your primary concern should be your family and moving them out of harm’s way. In the case of a intrusion, this might mean moving to a predetermined safe zone as far from entrances as possible. Chances are your alarm immediately frightened away the intruder, but it’s always better to be safe than sorry. If there’s fumes or a blaze, you ought to leave your home immediately.
  3. Remember your cell phone. In this day and age, most individuals carry their smartphones with them always, but you might fail to take it during an emergency. Try to remember it. You’ll be able to stay connected with your monitoring professionals and receive updates through your home security app.

Connect With Your 24-hour Monitoring Specialists

The moment your home alarm system in Charleston goes off, your round-the-clock monitoring specialists will spring to action. The first move is to validate your alarm, and that involves getting in contact with you. The guideline they follow depends on the type of emergency. To illustrate, when a medical emergency is initiated, a single attempt will be made to contact you before first responders are sent out. In the event of an intrusion - the most typical sort of alarm - a monitoring agent will follow these procedures to reach out to you:

  • An attempt will be made to reach you through the touchscreen interface. You will typically be required to supply a passcode.
  • If that effort isn’t successful, a call is attempted to your primary contact number.
  • A secondary number or your first contact person is called next.
  • If there is still no answer, local police are sent.
  • Your monitoring agents will follow up with you again once authorities are contacted.

If you're not in a situation where you can communicate with the monitoring team, don't worry. Help will still be deployed even if you're unable to confirm the emergency.

Prepare for any emergency with a Vivint home alarm system in Charleston

Stay ready for any emergency with a contemporary home alarm system in Charleston from Vivint. Call (304) 902-6244 to start designing your home’s defense today.